Disclaimer: This is my personal blog and not an official QuakeCon news outlet. While I might talk a lot about QuakeCon activities–and I might be accurate–nothing I say is official and is completely my opinion on the way things might happen. As Nash says, “I’ll believe it when I see it at QuakeCon.” To be super clear, everything on my blog is my personal opinion only and is unofficial in every way. If you want official, check a press release.
There’s been a bit of discussion about security on the QuakeCon forums, especially regarding theft and stuff. For some reason TomServo seems to be cowboy’ing around and deleting posts. (Including mine, wtf?) Update: turns out he wasn’t going gonzo at all. Part were with permission of the poster, and Alric waxed my post. I’m reprinting my response in that thread here because I think it’s important that as an organization we are completely honest with our attendees about the risks involved in attending such a huge event. This weird censorship isn’t just irresponsible, it’s stupid. Update: Also, most of the censoring activity was because of my, um, “bold” word choice. Fair enough, I’ll leave it here on my blog where professionalism isn’t really a consideration, and be a little more careful on the QuakeCon forums.
In reply to security concerns.
There’s been a lot of positive discussion in this thread, we appreciate it. (Though, I don’t know what all of the deleted posts were about.) As the de facto security chief from last year (it wasn’t planned, it just happened), I figured I would share with you some of the inside scoop.
Theft
I think the most important concern that was brought up is the issue of theft and stolen property from the BYOC. Did it happen last year? Yes. What kind of things were stolen? Well I can’t verify an exact list of stolen items, but I know personally that a couple of video cards and a hard drive were [reported missing]. It may have been worse, it’s hard to say.
The problem with “small” (not saying cheap or unimportant) items being stolen in the BYOC can not be solved by an increase in QuakeCon security. At least as long as I’m a volunteer in the QuakeCon organization, we are not going to frisk every person coming on and off of the event floor, and keeping a close enough eye on 3200 computers surrounded with 5000 people just isn’t feasible. We’d need guards on every row!
In addition to this being a non-preventable problem… I might get worse. The reality of the situation is that QuakeCon is not an event where you can bring a computer that doesn’t even have case sides and assume that no one will touch your computer. In a perfect world it doesn’t matter, but in the real world someone is going to gank that 500 video card that’s just sitting there waiting to be pulled. All of the cool cases that we have with snazzy windows and phat lights… well they are also showcases for “could be stolen”. I would encourage everyone that attends QuakeCon to either have a “buddy system” for supervision, or–even better–bring a case that locks!
I can say with 98% certainty that no entire computers walked off without their owners. I think that’s the best balance we can get. We’ll keep an eye out for your case and monitor, you’ve gotta keep track of everything else.
Volunteer Security vs. Professional Security
The next important topic that was brought up the contrast between volunteer security and professional security. In fact, I would say the idea of “security badges” is really an attempt to find a middle ground here and treat the volunteer security staff more as a professional security staff.
I think that the most important elements of security at QuakeCon can be summed up in a few bullet points.
- QuakeCon is now too big for just volunteer security.
- Professional security was awesome.
- The Grapevine police were fucking worthless.
Previously we have had great success with out volunteer security. The time and dedication put in by volunteer security workers was and is always phenominal. But there is just only so much you can expect from volunteer security, primarily when it comes to time and attentiveness.
As the security manager, I insisted that no “guard” be stationed for more than two hours. It seemed to be just about right, the couple times that we accidently went over two hours guards were either really hurting, or had already deserted. (With reason, I did tell them 2 hours and no more. I wish they would have came and told me they left though.) It also takes a lot of untrained security to cover an event the size of QuakeCon. I mean a lot . There will always be a place for volunteer security, probably in the from of badge check and bag check, and they are always appreciated. The truth is that QuakeCon is just too freaking huge. The number of volunteer hours it takes to cover the event adequately for security is mind boggling. (As a hint, at full speed we were staffing well over 24 security locations every two hours. That’s a day’s worth of man hours every two hours. Finding volunteers to fill those positions was very hard.)
Professional security is awesome. After an important meeting with Marty and Alric we had professional security. As a dedicated security staff, they worked in long shifts and covered greater areas with expert work. A single professional security person was able to replace as many as four security locations that were previously staffed by volunteers. It was a dream come true.
The Grapevine police were worthless. Absolutely worthless. Perhaps we were just spoiled with the Mesquite Police being so awesome and helping out so much, but the Grapevine police were only interested in doing their own thing however they wanted to do it. I would go so far as to say that they had a problem with authority, heh heh. Highlights include searching for the police late a night and finding them all at a vendor booth playing video games instead of working, drifting away from security positions constantly so that they can “see what’s going on”, not staying until their replacement arrives, and just outright refusing to help when a computer was being taken from the event.
I have never been so frustrated and disgusted with a group of public servants in my life. (And I’m an active libertarian, so I spend a lot of time frustrated and disgusted with public servants.)
Improvements to Expect in 2005
So with the talk about how things went last year, here’s some things that you can expect this year.
- Professional Security will be utilized
- Grapevine Police will be present, but not relied on.
- Dedicated Security Management Personnel
We will definitely be using a professional security service again to provide the bulk of the critical security needs. Volunteer security will still be needed in a big big way. But having professional security means we can eliminate some of the “worst” volunteer security positions. (I really like the idea of not having to ask volunteers to sit in BFE, bored shitless, for hours at a time.)
The Grapevine Police will be present for “presence”. In case something gets out of hand to the point of illegality, the police will be there to take action. The difference is that instead of expecting the Grapevine police to be competent at security, they will instead be expected to be competent at looking official and authoritative in their snazzy little outfit.
We’re also going to be having dedicated security management personnel, (namely BFD and Polecat) to keep the security teams working smoothly. Last time it just kind of “fell” to the volunteer staff to handle security. We think it went well (we might have just been really lucky), but it could go a lot better. BFD and Polecat are a big part of what could make it a lot better.
Conclusion
So in conclusion. The idea of badging volunteers? Probably not. We’re going to have enough staff members already at QuakeCon that any volunteer that runs into a respect problem or something can contact a staff member and we’ll handle it.
There is already kind of a system for “deputizing” volunteers like has been described in this thread. If you think that you’re the type of volunteer that can handle situations above and beyond the “usual”, then you should talk to BFD and see about becoming one of those staff members. I don’t think that special badges will be necessary, but we’ll certainly see.
Thanks again everyone for the thought you’ve been putting into making QuakeCon better. I hope this thread post helps share the information that we have so that everyone can get a good idea of what we’re doing.
P.S. — I should mention that I was harsh on the Grapevine police officers that were working with us last year. Not every police officer was worthless, of course, as each individual is a different officer. However, on the whole, the Grapevine police deserve the verbal beating. They were awful, absolutely awful.
Travis “Ash” Bradshaw
Director of Staff
ash@quakecon.org