It Begins with a Rumble, QuakeCon 2005 Starts to Roll
Monday, March 28th, 2005QuakeCon is coming up again. I can always kind of feel it coming. I start to get more random emails and IM messages from people that I see each year at QuakeCon, friends start asking about the status af the event, a person can just tell it will be here soon.
And sure enough, while I was still in Boston laying on Leary’s couch like a hungover bum: the phone rings, and it’s Alric.
While he was quite obvious last year before I left Texas, I’ve been asked back as Director of Volunteer Services. Which is a little bit glorified title for “guy in charge of organizing 1500 volunteers and scheduling 100,000 man hours”. It’s a really difficult job, but comes with great satisfaction. Luckily I don’t do it alone. The one and only Elgn Melinko Davidson has committed to being my Assistant Director, and I’ve been hearing good things about Redeye and Mr.Bacon returning.
I’ve got lots of ideas and information about QuakeCon 2005, most of which I won’t be speaking about anywhere because of the necessary secrecy of the event planning and some forthcoming NDA’s about the event. However, as far as I know I’m totally free to talk about my own processes and suggestions when it comes to the event, so I’m probably going to be the most transparent exec you’ve ever heard from.
To start off with, I’m going to hit my big bulleted list so far this year:
- Bigger Staff - I need a significantly larger staff this year. Last year we scraped by with just myself, Melinko, Redeye, Bacon, BFD, and Matt. But really we made it only because everyone was so amazingly talented and worked too hard. My software probably saved our ass too. This year I’m going to need to expand with more management.
- Quality Staff - Along with a bigger staff, the demands that I put on my staff are tremendous. There are some cushy jobs at QuakeCon, none of them are in Volunteer Services. I’m going to be looking for dynamic people with extraordinary people skills and the ability to manage themselves and many others effectively, kindly, and efficiently. Most importantly, I need a staff of volunteers that I can trust, implicitly. I will gladly take the fall for any and every mistake made by any of my staff, but I can only do that because I trust that they are always doing their best and the best.
- New Volunteer Pool Organizational Methodology - Yeah, I shook everything up last year. And I’m going to do it again. This year I want to encourage volunteers not just to fill in gaps that we have as we go, but to actually commit to a Team of volunteers that will tackle problems every day. Expect to be able to say, in advance, “I love registration, and I’ll be happy to work there three hours every day of the event.” And we’ll honor that and thank you tremendously. This will also be the way that the Setup Team works, instead of just clocking availability… you’ll commit to one or two days of hard labor at the management of the BYOC team. Last year I turned away volunteers that I had scheduled to work because there wasn’t enough work. I hated it. I want to be able to honor my schedule to the fullest.
- Security Spun-Off - Security should have never really fallen to the volunteer desk in 2004, but a successful plan didn’t exist and security had to happen. In a way I’m proud that when something had to be done, the event organization felt that we were the department that could make it happen no matter what. We almost pulled it off. This year I’m pleased to be losing BFD from my team to join Polecat as Security Managers that fall under our Director of Operations, Nash. He always wanted to move up in the ranks anyway, and I’m too young to retire.
- Night Management - I don’t want my volunteer desk to close. QuakeCon is 24/7 and I want to be too. Unfortunately we almost died going 24 hours a day and had to close the desk several times. It’s cool though, we’ll be better.
- Software Improvement - The QuakeCon Volunteer System behaved admirably for a prototype thrust into production. It’s going to get some TLC and some serious improvement. Enough to make a full blog posting, and not just be a bullet.
There’s tons more I have planned, both for my department and working with other departments. But this is a good start, and hopefully will excite some of those QuakeCon people out there that are excited to get started. Don’t worry, the Volunteer Services organization is rolling already. Hopefully I can keep everyone out there “in the know” as much as I can by writing right here in my blog.
